CAREERS

Sales Support (Full Time)

General Purpose: The sales support position provides administrative support to ensure efficient operation of the office. The position supports territory managers and management with a wide variety of administrative tasks.

Duties and Responsibilities:

  • Processes incoming orders, including reviewing for any discrepancies and troubleshooting the cause.

  • Communicates with internal and external customers via phone, email and sometimes video conference.

  • Maintain and update account setup and records.

  • Research and respond to account inquiries generated by either internal or external customers.

  • Acts as a liaison between territory manager and other internal business units.

  • Other basic assistant duties as required.

Education and Work Experience:

  • Associates Degree and 2 years of order processing or administrative support experience preferred

Knowledge and Skills:

  • Excellent time management skills and ability to multi-task and prioritize work.

  • Strong organizational and planning skills.

  • Attention to detail and problem-solving skills.

  • High Proficiency in MS Office (especially Excel), with ability to rapidly learn new software.

  • High level of interpersonal skills (including emotional intelligence, communication, and active listening skills).

  • Attention to detail in researching, creating and proofing work.

  • Excellent oral and written communication skills.

  • Punctuality and reliable attendance during regularly scheduled office hours.

Physical Demands:

  • Frequently moves office supplies to perform assigned duties.

  • Constantly operates a computer and other office productivity machinery.

  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Must be able to remain in a stationary position 80%.

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